Privacy Policy
About this policy
This privacy policy explains what personal data we collect from you or about you. It sets out how we collect, use, and protect your personal data, and what rights you have over that data.
Who we are
Centre for Energy Equality LTD are located at 10 Farndon Close, Northwich, CW8 2QH, are registered in the UK at Companies House under number 13530142.
Our role
We are the controller of the personal data we process. This means that we are responsible for deciding how we collect, use and store information about you.
We are registered with the Information Commissioner’s Office (ICO) under number ZB469793.
How we use your data
Purpose your data is used
- To activate your account.
- To confirm and validate booking and renting the batteries.
- To keep track of where the batteries are being used and when.
- To carry out research and statistical analysis on topics such as popular locations for Solar Battery Hubs and which demographics are accessing this service.
- To validate the identity of who is collecting and returning the batteries.
- To inform the user of their nearest Hub to their address.
- To operate our application and to allow you to access and use our services.
- To provide you with customer support.
- To contact you to answer any questions you have.
- To resolve disputes.
- To monitor and evaluate the success of service.
- To improve the service.
- To inform you of updates to the service.
- To track our batteries' locations.
- To track our batteries' usage.
Types of data used
- First name
- Last name
- Email address
- Phone number
- Address
- Photo ID
- GPS location of batteries
- Battery usage data
Legal basis
- Consent
- Contractual Necessity
- Legitimate Interest
How long we keep your data
We will keep your data for as long as you have an account with us. On deletion of your account all personal information held will be removed.
What do we mean by "Legal basis"?
We are only able to use your personal data when the law allows us to. This is called the legal basis. Regarding the above purposes, the legal basis listed for each are explained below:
- Consent: You have given us your consent to process your personal data for specific purposes we have explained to you, such as setting up your account and validating your identity. You have the right to withdraw your consent at any time. To do so, please contact the Data Protection Officer via the details supplied below.
- Contractual Necessity: We process your personal data when it is necessary to perform a contract we have with you. For example, we collect and use your GPS data to ensure the proper functioning of our rental service, including tracking rented batteries to ensure their safe return. Without this processing, we would be unable to fulfill the rental agreement and provide the service.
- Legitimate Interest: You have the right to object to processing based on legitimate interest, such as behavior analysis for improving service availability.
Who is the information shared with?
As with most organisations, we use third-party services to help us deliver our services and keep your data secure. When we use these service providers, it is necessary for us to share your personal data with them. We have agreements in place with all our providers that oblige them to protect your data.
You can find more details on how your data is shared below:
| Provider | Reason your data is shared |
|---|---|
| PAM Africa | PAM Africa run operations in Nigeria and require your data to successfully operate the Solar Battery Hubs |
| Paystack | All digital payments are completed through Paystack, they require your data to successfully complete these payments |
| Sentry | We use Sentry for error tracking and monitoring so we can improve the service we offer to you. |
What are your rights?
Under data protection legislation, you have the following rights over the processing of your personal data as described in this policy:
- Right to be informed about how your data is used
- Right of access to your personal data
- Right to correction or rectification of your data
- Right to request deletion of your data
- The right to object to use based on legitimate interest, such as behaviour analysis for improving service availability
- The right to data portability
We will respond to a request to exercise these rights within one month if not before. If you would like to submit a request, please contact our data protection officer.
Data Security
We employ industry-standard encryption and security measures to protect your GPS data from unauthorized access, breaches, or misuse. In the unlikely event of a data breach, we will notify the relevant authorities, including the Nigeria Data Protection Commission (NDPC) if applicable, and any affected users within 72 hours.
How do you contact our Data Protection Officer?
The contact details for our data protection officer are as follows:
- By post: DataCo International UK Limited, Suite 1, 7th Floor, 50 Broadway, London, SW1H 0BL
- By email: privacy@dataguard.co.uk
- By phone: +442035146557
Do you have any complaints?
If you are unhappy with any aspect of this privacy policy, or how your personal data is being processed, please contact our data protection officer.
If you are still not happy, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
- By post: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
- By live chat: https://ico.org.uk/global/contact-us/live-chat
- By email: casework@ico.org.uk
- By phone: +44303 123 1113
See https://ico.org.uk/global/contact-us/ for more details.
Contact details
If you have any further questions or queries, please contact us by email at contact@cee-uk.com.